Order Taker or Professional Sales Person?
Add-ons & Step-ups
- Put sample products in their hands, let them experience the difference.
- Listen to their challenges and give solutions or assist them in finding solutions.
- Be a professional salesperson and give yourself a pay increase of 20%+ simply by making the most of every opportunity.
- Develop a system you can use and do it for 60 days.
- Consistently follow up and follow through with the system, then share with us your testimony, we know you will have one.
Are you listening or are you simply hearing them?
Six Ways Listening Improves The Customer Experience
1. Listening Gets You Feedback And Data:
Your customers can give you the best source of real-time feedback, and employees on the front line are typically the first ones to hear from customers. Together they can diagnose the good, the bad and the ugly and identify opportunities to create a better customer experience. Employees on the front line must listen to customers. Leadership and management must listen to the front line.
2. Listening Gets You Stories To Share:
According to HundredX, most feedback methods produce loud-sourced data that is negative. There’s an old saying that the squeaky wheel gets the oil. Companies usually debrief problems and complaints, but it’s important to look at all feedback, the bad and the good. In addition to managing complaints, problems, etc., take good feedback and stories and share them with employees and customers. Positive feedback should be shared on websites, brochures, and more. It can be some of your best marketing!
3. Listening Grows Customer Retention:
It’s pretty much universally accepted that it’s less expensive to keep existing customers than to acquire new ones. A survey by HundredX and YouGov shows that 88% of business executives believe that to be the case. And HundredX believes what drives retention is listening, and just as important, acting on what you have “heard.”
4. Listening Will Increase Customer Spending:
It’s pretty simple: Make a customer happy and they buy more. And what makes them happy, in addition to good customer experience, is feeling that they are being heard. The proof is found in social media. When a customer tweets (or posts on any other social channel), we must listen … and respond. HundredX cites a report from Applied Marketing Science that found that customers who receive responses to their tweets are willing to spend 3-20% more on average-priced items.
5. Listening Creates Brand Ambassadors:
When you make customers happy, they talk to their friends, family members and colleagues. This is amplified through social media. And, your best marketing is going to come from customers who sing your praises.
6. Listening Creates Employee Retention:
Customer feedback is gold —and so is employee feedback. Listen to your employees’ suggestions and ideas for improving any aspect of the business, and act on the best suggestions. You will be amazed at the incredible suggestions your employees will give you if you simply ask and listen.